We have a general 30-day return policy on unopened and unused merchandise.
From the date of delivery, you have 30 days to return the items. The return package would need to be post-marked within 30 days for delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Return shipping at this time is not covered. We will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
To cancel your order please send us an email within 48 hours of your being placed. We cannot cancel an order once it has shipped.
Customized orders cannot be cancelled once ordered.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is missing, defective, damaged or if you receive the wrong item, so that we can help.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, and seed paper goods), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Currently we do not process exchanges. The best way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We can provide any necessary adjustments to match previous promotions on your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund.